Privacy Policy
Last updated: April 2026
Techno Diagnostics ("we", "us") is committed to protecting your privacy. This policy explains how we collect and use your personal data when you contact us, request a demo, or buy equipment. We comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
What data we collect
We collect only the information you give us directly. Typically:
- Name and workshop name
- Email address and phone number
- Details of the enquiry, demo request, or product interest
- For purchases: billing address and VAT number (for business customers)
How we use your data
- Respond to enquiries: We use your contact details to answer your question, arrange a demo, or provide a quote.
- Fulfil orders: We use your purchase details to arrange delivery and ongoing warranty support.
- Product updates: We may occasionally email customers about software updates, recalls, or important product news related to equipment they've bought. You can opt out at any time.
We do not sell, rent, or share your data with third parties for marketing purposes.
How long we keep your data
We retain enquiry data for 24 months. Purchase records are kept for 7 years to meet HMRC requirements and to support warranty claims.
Your rights
Under UK GDPR you have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to our use of your data for marketing purposes
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk
Cookies
This website uses essential cookies only. No analytics, no tracking. See our cookies page for detail.
Contact
For any data or privacy question, email andrew.stead [at] technodiagnostics.co.uk or call 07725 464610.
